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A Few Most Frequently Asked Questions

a cream rotary audio guest book on a table next to a vase with rose
  • Do The Phones Need To Be Connected To Wifi?
    Nope! Our phones are completely battery operated and require no outside connection to work. This means our phones can be placed anywhere!
  • How Far In Advance Does Your Phone Ship?
    We ship out your phone to arrive at your address 3-5 days prior to your event date! If this timeline does not work with your event, please let us know and we will arrange a date that works best for you.
  • Do Instructions Come With The Phone For The Guests To Read To Help Them Use The Phone?
    Yes! We send a printed 8x10 sign with each order.
  • What Is The Typical Turnaround Time?
    We get your voicemails back to you (audio file via email) within 3-10 days of receiving your returned phone. Vinyl records and USB add-ons will arrive to your doorstep within 4 weeks. You will receive your digital file first to approve.
  • When And How Do We Return The Phone?
    We ask that you return the phone to your nearest UPS Store within three days of the event. A printed return label is included in your shipment.
  • When Do We Get Our Love Notes?!
    We send you your messages within 10 days of your phone being returned.

Got a question we haven't answered?
Contact the Vintage Voicemails helpline!

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